Leading Edge

Excellence in Jewish Leadership

Leadership

Feedback is the Key to Developing Leaders… And It’s the Gift We Aren’t Giving

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It turns out, there is an actual recipe for creating a leader. Start with a heavy dose of dynamic work experience, add a few dashes of mentoring, mix in a pinch of formal training and voila! You have a leader. It’s called the 70-20-10 leadership development model, and it was developed by the Center for Creative Leadership (CCL) decades ago.

Notice something interesting? A full 70% of this formula hinges upon the cultivation of increasingly challenging, on-the-job “work experiences.” Yet too often this key ingredient is overlooked by managers. After all, it is much easier to simply approve an employee attending a one-off, skill-building course, say, rather than meaningfully support them in leading a new program – a riskier and more time-consuming proposition.

But the latter is exactly what organizations need to do in order to successfully cultivate workplace cultures that enable individuals to develop as leaders. Unfortunately, our sector is falling short in this area.

So how might we maximize this 70%? By promoting feedback.

For the last three years, Leading Edge has asked thousands of employees at Jewish organizations about their experiences at work. And every year we are struck by a fascinating finding – our managers are well liked by those they manage, but they are not viewed as effective as they can be. Why? Because they fail to provide their employees with regular and constructive feedback.

Don’t get me wrong, we give feedback. We are very good at giving positive feedback. We are simply not adept at giving constructive feedback – the kind that helps an individual learn and stretch and grow. In other words, we are very good at offering the yasher koach – not so good at the challenging stuff.

It’s understandable. Most people, especially those who are drawn to purpose-driven professions like those in the nonprofit sector, don’t want to let people down, hurt people’s feelings, or be confrontational. And giving constructive feedback can be risky, especially if one works in an organization that blends the professional and personal spaces (for instance, when one sees their co-worker at a community event or congregation).

So how might we give better constructive feedback?

  • Ensure that feedback is a gift. Remember, honest feedback helps employees do their best work and grow professionally. But feedback is only a gift when it is delivered thoughtfully. While these conversations can happen in the moment, more involved discussions should be planned with an agenda so that no one is surprised by the conversation’s trajectory.
  • Be mindful. Only initiate a feedback discussion under calm circumstances. Set the tone by ensuring privacy and an ability to focus. Do not sit behind a computer or in a place with many distractions.
  • Make it timely and ongoing. Offering feedback just once a year makes the entire interaction far more intimidating (or even downright scary) for both the giver and receiver. And doing so only when the sky is falling casts a negative cloud around the whole dialogue. Provide ongoing feedback to establish a culture of open dialogue, and to reinforce positive behaviors and shift negative ones before they get out of hand.
  • Focus on behavior. Feedback should be about the work at hand and the employee’s approach and behavior. Use specific examples and talk about what worked and what could be improved. Share observations, but never any judgments, about the person.
  • Be direct. Employees deserve honest, straightforward messages. They should leave with a very clear understanding of what is being asked of them, not a sugar-coated or muddled version of what should have been said. Recap key points at the end of the conversation or ask the other person either to summarize their key takeaways or respond via email after the meeting.  
  • Make it a conversation. Ask for input from the other person. What do they think about the shared feedback? Would they like to take some time and come back for further discussion?
  • Ask for feedback. The most effective leaders and employees are those who ask for feedback. Model an openness to feedback by asking for it regularly and responding positively. This in turn will make it easier to provide feedback to others.

Feedback is the not-so-secret sauce that can super charge our professionals and organizations. Let’s learn how to give and receive it better so that our community can grow trusted leaders and benefit from their strengths.

This article originally appeared on the Mayberg Foundation Blog on February 7, 2019.

ISO Great Leaders: A Guide to Successful CEO Searches

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What would happen if your CEO resigned tomorrow?

If your organization is like most others, you likely don’t have a succession plan in place, let alone a capable replacement in the pipeline.

Fortunately, organizations typically receive more than 24 hours’ notice. But regardless of how much time they have, the point still holds: nonprofit boards are generally ill-prepared for their CEO’s departure. In fact, in a 2015 survey of nonprofits, researchers at Stanford University found that over two–thirds (69 percent) lack succession plans, a shockingly high figure given that every CEO inevitably leaves office.

The challenge is even more acute in the Jewish world. Over the next few years, the vast majority of Jewish nonprofits will need to hire new CEOs. These leaders, in turn, will set the direction of their organizations for the next decade or more. It is not an exaggeration to say that the future of the Jewish community depends on our ability to ensure that the best candidates are placed in these vitally important roles, and then both enabled and empowered to succeed.

Leading Edge, an organization focused on building a robust leadership pipeline for Jewish nonprofits, has just released a CEO Search Committee Guide that lays out best practices for CEO searches and applies them to the Jewish nonprofit sector. It was prepared for Leading Edge by Eben Harrell, a senior editor at Harvard Business Review, a publication dedicated to using best-in-class research to improve the practice of management and leadership. The guide distills the most important elements of a search and presents them in a practical and accessible way, serving as a foundation from which boards can conduct searches with the greatest chances of success.

Over the years, I have been involved in executive searches for many important Jewish organizations and almost always found the process quite challenging. The Leading Edge guide contains a number of suggestions and recommendations that I wish my search committees had known—and followed—at the time:

  1. Most organizations employ an unstructured, conversation-style interview process. While that may allow for organic discussions, research shows that unstructured interviews are essentially useless and lead to unwitting discrimination since interviewers tend to have more favorable impressions of candidates who they resemble. On the other hand, a structured process that requires the assessors to score each answer has numerous benefits, most notably the ability to compare a range of candidates using the same criteria. Unfortunately, structured interviews are rare in the Jewish nonprofit sector.

  2. It takes time to perform a search process well. In fact, most experts recommend that boards plan for a CEO hiring process to take four to six months. That will give the board sufficient time to surface qualified candidates, perform proper due diligence, and make an informed choice. The search committees responsible for the process should be comprised of five to eight people and ideally should not include the current board chair, staff, or the incumbent CEO.

  3. Most Jewish nonprofits prefer to hire external candidates. But in the for-profit realm, the majority of companies fill CEO vacancies with candidates from their own ranks. Research shows that internal CEOs generally perform better and remain longer than outsiders. This underscores the need to do more to develop our internal leadership teams so that organizations have an existing pipeline of talent to consider when the time comes.

  4. A common pitfall when crafting the position description is to dump every desirable quality into a job profile—leading to job postings that one search consultant described as the “Messiah section of the classified pages.” Search committees should do evaluative work before crafting the job description to determine the specific skills they believe the new CEO must possess, what can be assigned to others on the executive team, and what can be developed over time.

Leadership transitions are a time of great opportunity and great risk for organizations; a successful search can catapult the group to the next level and a bad hire can set it back for years. That is why even the most seasoned boards should seek support with their searches, and make sure their processes are as strategic and objective as possible.

By adhering to the principles outlined in the guide, boards will give themselves the best chance to conduct successful searches. They will emerge from the process stronger and led by able executives who, with proper oversight and support, will shape the Jewish community in a positive direction for years to come.

To download the CEO Search Committee Guide, visit: https://leadingedge.org/lay-leadership-initiative/

This article was originally published in E-Jewish Philanthropy on October 25, 2018.

Mordy

Leading Edge Appoints New Deputy Director

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New York, NY – Leading Edge, the Alliance for Excellence in Jewish Leadership, announced today that Mordy Walfish has been named Deputy Director, effective July 31, 2017. In this newly-created role, Mordy will oversee all Leading Edge program strategy and implementation, working closely with the Executive Director and the Board of Directors to translate strategic priorities into action. … READ MORE

Call to Action: How Lay Leaders Can Overcome the Jewish Community’s Leadership Pipeline Challenge

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March 15, 2017, New York, NY—Leading Edge released a report today that highlights key areas of opportunity that will enable the Jewish community to attract and retain top talent. The report, Call to Action: How Lay Leaders Can Overcome the Jewish Community’s Leadership Pipeline Challenge, outlines a number of practical steps lay leaders can take to promote progress in building stronger leadership pipelines … READ MORE